This morning I received a $2 payment in the the interlibrary delivery. A patron at library B paid it at her library (library B) for an item belonging to my library, that she signed out here. Great. I like to get money. However, said patron actually owes us $42. I looked at her account to see that she currently has NO bills. $12 of these bills had been paid at library B and $30 had been paid at library C. I called library C first, and they investigated. Called me back to tell me that a clerk had made a mistake and tallied the $30 with library C's money and they will send us the $30.
I could not reach library B by phone, so I emailed and asked if I could expect to see the $10 in the mail. The answer I received was kind of hilarious, in a way that makes me want to smack myself (or someone else) in the face. The director said that the $10 was not paid at library B and she doesn't know where it was paid. Perhaps I can email someone at the library system and get them to investigate? Furthermore, she has "difficulty" figuring out where fines are supposed to go to, because she didn't know where the items were signed out from.
All you have to do is click on the amount owed, and a window pops up. It tells you who owns the item, and where it was checked out. How did she figure out who to send the $2 if not this way? Even after the bill is paid, you can click on the amount paid and it will tell you at which library it was paid. You can see this information it multiple screens.
To make matters worse, she didn't even have to send me the $2, because our circulation system standards are that if a fine is under $5, the library that collects it can keep it. So I dug a little deeper and saw that the fine wasn't even PAID at library B it was FORGIVEN. This is a no-no. You should never forgive another library's fines. We should have least been given the courtesy of a phone call. "Hey, Patron is here and has the following sob story. Can we forgive the fine?" To which I would have replied no. Because this patron knows one of my clerks, and had been texting my clerk asking her to erase all her fines.
We had a directors meeting about two weeks before this patron's fine is forgiven, during which we made it part of our circulation standards among our automated libraries that one library must not relieve another's fine. Do you want to know who made the motion? THE DIRECTOR AT WHOSE LIBRARY THE $10 fine was forgiven. Jeez Louise. Every single fine this patron has "paid" at library B has actually been forgiven. Which is fine, I guess, if it's your item - but not if it is someone else's!!!!!
I'm sending the director screen shots of the pages that show the fine was forgiven at her library and asking her for the $10. I'm going to ask our person at the library system services office to see who was logged into Sirsi and did the actual forgiving too.
Am I over-reacting?